Maintenance Request

Does your apartment need something fixed? No problem! General Property Management, LLC has on-staff maintenance professionals that are here to help.

Please submit a service request

Log Into Your Portal

1. Click 'Service Requests'
2. Click 'Create Service Request'
3. Under 'Description' enter the maintenance issue. Under 'Issue Photo(s)' attach any necessary pictures
4. You will receive a Rentvine chat notification with maintenance's scheduled day/time of arrival for the repair.

Is this an after hours EMERGENCY? If so, please call (534) 444-4407, otherwise, during normal business hours we can take emergency calls to our office phone.

DIY Maintenane Videos

Maintenance items that are covered by owners are essential service items such as:

• Non Functioning Heating or Air Conditioning
• No Hot Water
• Active Plumbing Leaks (especially that cause property damage)
• Non Functioning Stove, Oven, Refrigerator, Dishwasher
• Leaking Roof
• Smoke Detector Batteries

Common items not covered include:

• Resetting Breakers
• Light Bulbs
• Toilet Clogs
• Clogged or Jammed Garbage Disposal
• Air Filter Changes
• Resetting GFCI Circuits

Residents will be charged for any service call resulting from damage or misuse. Examples are jammed garbage disposals, stopped up toilets, not changing HVAC filters, and not changing a light bulb.

Residents will be charged for any unnecessary service calls. This is when a reported issue is working properly, but was not being used properly by the tenant. Examples include but are limited to improper operation of the HVAC thermostat, improper toilet plunger use, etc. If you think you may not be operating a device properly you can YouTube most common household issues. We can often get you in touch with a technician before sending them out to avoid tenant charges.